Privacy Policy

Our Commitment to Your Privacy

At PC Cleaning Ltd, your privacy is paramount. We are dedicated to protecting the personal data you share with us. This Privacy Policy details how we collect, use, and safeguard your information when you engage with our services or visit our website.

1. Introduction

PC Cleaning Ltd, located at 25-29 Sandy Way, Yeadon, Leeds, LS19 7EW, acts as the data controller for the information collected. This means we determine the purposes and means of processing your personal data. We are committed to upholding the standards set by data protection regulations, including the UK GDPR.

2. What Information We Collect

We collect various types of personal data to provide and improve our services:

• Identity Data: Includes first name, last name, title.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: We facilitate payment processing through secure third-party providers; however, we do not directly store your full credit/debit card details on our systems.
• Transaction Data: Details about services you have purchased from us and payments made.
• Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your personal data for legitimate business purposes, primarily to:

• Fulfill service contracts and process your cleaning service bookings.
• Process payments for services rendered.
• Communicate with you regarding your bookings, inquiries, and provide customer support.
• Manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• Administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• Comply with legal and regulatory obligations.

4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. Our website utilizes SSL encryption to protect data transmitted between your browser and our server.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Legal Rights

Under data protection laws, you have rights in relation to your personal data:

• The right to be informed: about how your personal data is being used.
• The right of access: to your personal data.
• The right to rectification: to have inaccurate personal data corrected.
• The right to erasure (known as 'the right to be forgotten'): to have certain personal data erased.
• The right to restrict processing: to block or suppress processing of your personal data.
• The right to data portability: to obtain and reuse your personal data for your own purposes across different services.
• The right to object: to processing based on legitimate interests or direct marketing.
• Rights in relation to automated decision-making and profiling.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand where our audience is coming from. Cookies are small text files placed on your device. We use them for:

• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
• Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

9. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Address: PC Cleaning Ltd, 25-29 Sandy Way, Yeadon, Leeds, LS19 7EW
• Phone: +441132501013